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Author: Jeffrey F. Rayport [ All ]

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  Title Copies
Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers 
Year: 2005 
ISBN: 0875848672 
ISBN 13: 9780875848679 
Cases in E-Commerce 
Edition: 1 
Year: 2001 
ISBN: 0072500956 
ISBN 13: 9780072500950